*PLEASE NOTE THAT CVCT NO LONGER OFFERS OR SERVICES SOLID SURFACE COUNTERTOPS*
In most cases, solid surface can be repaired if damaged. However, be sure to follow the guidelines here to prevent any permanent damage to your solid surface. Damage caused by customer abuse or consumer error will not be covered under warranty.
General Guidelines
Cuts and Scratches
For minor scratches and blemishes follow the same steps used to remove stubborn stains. For deeper scratches, start by sanding in a circular motion using a green scotch-brite® pad with Ajax® cleanser or some other abrasive cleanser. Both of these products are available in most stores. Scrub until all scratches are gone. Apply heavy pressure on the scotch-brite® at first, and then gradually use lighter and lighter pressure. Next sand with the provided maroon scotch-brite® pad. Again sand in a circular motion using light pressure covering a slightly larger area than previously sanded. Blend the area being sanded with the rest of the surrounding countertop. Then polish with a blue scotch-brite® pad and Soft-Scrub®. Next buff with the provided Abralon sanding pad. Remember to sand in a circular motion progressively using less and less pressure. Always wipe off the surface between sanding steps. Finish by polishing with Countertop Magic. All of these sanding steps can be accomplished by using an orbital palm sander or a vibrating sander.
For deeper scratches that cannot be removed with the above steps, please contact a Solid Surface provider.
Removing Stains
Soapy water and a sponge will remove most stains. Do not use 409® or Fantastik®. For more stubborn stains use a blue scotch-brite® pad and Soft-Scrub®. Apply the Soft-Scrub® to the countertop and scrub in a circular motion using the blue scotch-brite® pad. Both of these products are available at most stores. Always scrub in a circular motion. Finish by buffing in a circular pattern using an Abralon (soft, spongy, red and gray) sanding pad. If you did not receive an Abralon polishing pad, please pick one up at our showroom. Polish using Countertop Magic or a similar countertop polish.
Heat
Solid surfacing withstands heat better than ordinary surface materials. However, hot pans, as well as heat generating appliances, like frying pans, griddles, crockpots, etc., can damage the surface or cause the material to crack. To prevent heat damage, always use a hot pad or trivet with rubber feet to protect your solid surface countertop. Heat damage is not covered under the manufacturer or fabricator warranty.
CVCT should have left 1-2 trivets at the time your countertop was installed. If you did not receive these, please come to our showroom and pick one up. Use these trivets under all hot items and heat producing appliances.
Additional Information
You may find that your solid surface looks different after 6-12 months of using and living with it. The solid surface will assume a look based on the way you clean and maintain it.
Caring for and maintaining your solid surface will keep it looking good and performing well for many years.
General Guidelines
- Avoid exposing solid surface to strong chemicals, such as paint removers, oven cleaners, etc. If contact occurs, quickly flush the surface with water.
- Remove nail polish with a non-acetone-based nail polish remover and flush with water.
- Do not cut directly on your solid surface countertop. Cutting directly on it will damage the surface. Always use a cutting board to protect your countertop.
- Run cold water when pouring boiling water into sinks.
- Always use a trivet under heat producing appliances. You should have been provided a trivet with your countertop. If you did not receive one, please contact us. Hot pans can also damage your solid surface. Use a trivet with legs or a hot pad, under all hot pans.
Cuts and Scratches
For minor scratches and blemishes follow the same steps used to remove stubborn stains. For deeper scratches, start by sanding in a circular motion using a green scotch-brite® pad with Ajax® cleanser or some other abrasive cleanser. Both of these products are available in most stores. Scrub until all scratches are gone. Apply heavy pressure on the scotch-brite® at first, and then gradually use lighter and lighter pressure. Next sand with the provided maroon scotch-brite® pad. Again sand in a circular motion using light pressure covering a slightly larger area than previously sanded. Blend the area being sanded with the rest of the surrounding countertop. Then polish with a blue scotch-brite® pad and Soft-Scrub®. Next buff with the provided Abralon sanding pad. Remember to sand in a circular motion progressively using less and less pressure. Always wipe off the surface between sanding steps. Finish by polishing with Countertop Magic. All of these sanding steps can be accomplished by using an orbital palm sander or a vibrating sander.
For deeper scratches that cannot be removed with the above steps, please contact a Solid Surface provider.
Removing Stains
Soapy water and a sponge will remove most stains. Do not use 409® or Fantastik®. For more stubborn stains use a blue scotch-brite® pad and Soft-Scrub®. Apply the Soft-Scrub® to the countertop and scrub in a circular motion using the blue scotch-brite® pad. Both of these products are available at most stores. Always scrub in a circular motion. Finish by buffing in a circular pattern using an Abralon (soft, spongy, red and gray) sanding pad. If you did not receive an Abralon polishing pad, please pick one up at our showroom. Polish using Countertop Magic or a similar countertop polish.
Heat
Solid surfacing withstands heat better than ordinary surface materials. However, hot pans, as well as heat generating appliances, like frying pans, griddles, crockpots, etc., can damage the surface or cause the material to crack. To prevent heat damage, always use a hot pad or trivet with rubber feet to protect your solid surface countertop. Heat damage is not covered under the manufacturer or fabricator warranty.
CVCT should have left 1-2 trivets at the time your countertop was installed. If you did not receive these, please come to our showroom and pick one up. Use these trivets under all hot items and heat producing appliances.
Additional Information
You may find that your solid surface looks different after 6-12 months of using and living with it. The solid surface will assume a look based on the way you clean and maintain it.
Caring for and maintaining your solid surface will keep it looking good and performing well for many years.